Shipping Policy

Last updated: 27 September 2023

Thank you for shopping at Chaidim.com. We appreciate your business and want to ensure you have a seamless shopping experience. This Shipping Policy outlines our shipping and delivery procedures, so you know what to expect when ordering from us.

1. Shipping Rates and Options

We offer a variety of shipping options to cater to your needs. Shipping rates and delivery times may vary depending on your location and the shipping method selected at checkout. You can view the available shipping options and their associated costs during the checkout process.

2. Order Processing Time

Please allow a maximum of 7 business days for order processing and handling before your order is shipped. We make every effort to process orders as quickly as possible.

3. Estimated Delivery Times

The estimated delivery times vary based on your shipping address, chosen shipping method, and product availability. Please note that estimated delivery times are calculated from the date your order is shipped, not from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.

4. Shipping Destinations

We currently ship to addresses within Europe, USA, Asia, Australia and Africa. If you are located outside of these areas and would like to place an order, please contact our customer support team for assistance.

5. Tracking Your Order

You can track the status of your order by using the tracking information provided in the shipping confirmation email. If you encounter any issues with tracking your order or have questions about its status, please reach out to our customer support team.

6. Shipping Delays

While we strive to meet our estimated delivery times, please understand that unforeseen circumstances, such as weather events or carrier delays, may impact the actual delivery date. We apologise for any inconvenience this may cause and appreciate your understanding in such situations.

7. International Shipping

For international orders, please be aware that customs and import duties may apply in your country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies vary by country, so please check with your local customs office for more information.

8. Lost or Stolen Packages

Chaidim.com is not responsible for lost or stolen packages once they have been marked as "Delivered" by the carrier. If you encounter any issues with delivery, please contact the carrier directly or reach out to our customer support team for assistance.

9. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or the status of your order, please don't hesitate to contact us at info@chaidim.com. Our customer support team is here to assist you.